Comment

Comment by Elizabeth on September 18, 2012 at 11:27am

The Malta International Airshow 2012 Official Promo  

http://ning.it/OAbIJo

Comment by Darren Zammit on July 18, 2012 at 7:50am

I think thats the perfect airport but to introduce all these good points, its more ideal to build a new airport with all these points. But using the airport we have today one can add more solar panels all around the airport. the airport is not the terminal only but all the area around the runways which thats a huge area. By using that area with solar panels and wind turbines we r not only gaining electricity for the terminal but we are helping the government by giving electricity to other companies. Around the runway theres a huge waste area which can be converted into wells so that rain water is not waisted.

Comment by Elizabeth on May 10, 2012 at 3:53pm

Malta International Airport -

http://www.youtube.com/watch?v=fLRy3GJmzr0&feature=youtu.be

Comment by Marisa Borg Muscat on April 17, 2012 at 7:53pm

I do believe it was a great idea to create this group, but we have to stay focused on reality.  Certain things are easier said than done.  

I checked some of the previous comments.  I totally agree with Dianne Galea, where she explained very well that auctions for charity were made during last Christmas.  It was a great idea and there will probably be more in the future. 

Staff can definitely benefit from a covered walkaway to our parking area.

I would not suggest any wine bars either.  Well said Astrid!!!

We do have a great airport - with 2 consecutive awards, as Anabel said, so let us all be proud of it.  There is space for improvement, and that is why this group can help.

I must admit that we do have problems with the check in conveyor belt at times, and this does frustrate passengers. While people are waiting in queues, they have ample time to notice this.  They check on staff, on the services we give, how we give the service and what makes us different from other airports/handlers.

As Paul said, low manpower effects us all. At times we do not have enough check in counters, but sometimes we do not have enough staff available to open more counters.  Same goes for security, I believe.

I conclude by saying that working at an airport is a privilege, so if MIA will be improving on certain services/issues we are all going to benefit from them.

Comment by Paul Camilleri on April 17, 2012 at 6:55pm

i want to propose some questions that could raise some discussion

if we want to eliminate more queues at checkin why doesn't MIA start thinking about kiosk checkin booths so that we minimise the checkin time process?

instead what do we do? we invent another inconvenience to clients , we tell them to wait a second time so that they pass a bulky luggage!!!!

sometimes in peak periods one notices that there are 2 security x-ray machines installed but there is only one that is being used due to low manpower!!! so the facility is there but not used , a pity!!

last thing I do not want to sound utterly neagtive , mine are only point of views because we really have an airport to be proud of well kept , clean and fully furnished to cater all needs!!!

more seating space would also help as well although lets not overcrowd it then.

 

 

Comment by Darren Zammit on April 15, 2012 at 7:48am

Another thing mia should work on to improve our service to the passenger is to increase the check-in counters. As an example for the airmalta flights we use the common check-in procedure. This means more than one flight is allocated on 1 counter. Sometimes it works cause every checkin agent is helping on all flights so passenger does not spend alot of time waiting but sometimes passengers complain why there is not individuals counters allocated for there specific flight.

Comment by martin zammit on April 13, 2012 at 10:48am

Thanks to all for joining and commenting on this group.  May I ask you to kindly keep to the discussion to its genuine intention, that is to improve.

Everyone is entitled to his own opinion and to share it with others, however one has to first be sure he is correct before stating any comments so as not to hurt others.   We have to appreicate that we all work in different departments and companies with different interests. Therefore  I ask you all not to point any fingers, we all have our weaknesses.  We must focus on the passengers and make them remember our Airport with positive note.

 

Lets keep this group healthy and fruitful.  Regards to All

Martin Zammit

Comment by Anabel Sultana on April 12, 2012 at 7:55pm

Well done Roderick, Malta International Airport has won Best Airport in Europe for two successive years. So we must have done something good. When I say we, I mean all those who work at MIA. So let us all, save our energy and use it in the best way possible, instead of blaming each other. What about starting now, working hard to achieve another award:}

 

Comment by David Stewart Paterson on April 12, 2012 at 5:46pm

well done Abigail,

Roderick, come up with solutions and uncomplacent ideas on line, on record.

Many of these problems have never been looked at altho' they have been there for decade or more. The problem is to install a culture of responsibility not sweeping problems under the carpet nor hiding behind sweet sounding verbiage.

It is quite simple: who is responsible for the poor practices that have just been highlighted?. Name names and demand change from them.

Comment by Roderick Bajada on April 12, 2012 at 5:12pm

Martin your idea of setting up this group was excellent, however i feel that the objective is not being reached with these comments. If everyone really wants the best for the Airport s/he works in, we must not indulge ourselves in a blame culture. Every entity within the airport has its flaws and the only way to meet the objective of being customer oriented is by sharing these problems in a professional manner, understanding each other's role and working together to solve them.

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